In Manchester First we are constantyly striving to improve our performance and the quality of the service that we offer. Our Quality Management System is based on that used by OfSted to inspect the work of Colleges.
To make our judgements we use the following information:
1. We collect feedback from our participants at every opportunity.
2. We collect feedback from Employers where we work in the workplace.
3. We regualrly observe all our tutors and delivery staff using qualified observers.
4. We collect data on the number of participants who complete their course and achieve the outcome.
5. We collect equal opportunities information to ensure that the way that we work is open to all.